Refund and Returns Policy - virasat Junction

Updated: 2 March 2025

At Virasat Junction, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help with easy returns and refunds. Please read our policy carefully to understand how returns and refunds work.

1. Eligibility for Returns

We accept returns under the following conditions:
The item must be unused, undamaged, and in its original packaging.
A return request must be made within 7 days of delivery.
The item must have all tags and accessories intact (if applicable).

Non-Returnable Items:

Used or damaged items (unless defective upon arrival).
Custom or personalized products.
Car fragrances once opened (for hygiene reasons).

2. How to Initiate a Return.

Follow these simple steps to process your return:
1️⃣ Contact us at 📧 virasatjunction@gmail.com or 📞 +1(406) 904-0936 within 7 days of receiving your order.
2️⃣ Provide your order number and details of the item you wish to return.
3️⃣ We will review your request and, if eligible, provide return instructions.
4️⃣ Pack the product securely and ship it to the return address provided.
5️⃣ Once we receive and inspect the item, we will process your refund or replacement.

Processing Time: Refunds/replacements are processed within 5-7 business days after receiving the returned product.

3. Refund Policy

Mode of Refund: Refunds will be credited to your original payment method (bank account, UPI, credit/debit card, etc.).
Processing Time: Refunds may take 7-10 business days to reflect in your account, depending on your bank.
Shipping Charges: Shipping fees (if any) are non-refundable unless the return is due to our mistake (e.g., wrong or defective item sent).
www.virasatjunction.com

4. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, we sincerely apologize for the inconvenience! Please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or full refund at no extra cost.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to get a different product, please initiate a return and place a new order.

6. Order Cancellation

Before Shipment: Orders can be canceled within 12 hours of placement by contacting our support team.
After Shipment: If your order has already been shipped, you can initiate a return once received.